How customer information is handled.

Privacy Policy

Carey Tree and Garden Services is a local tree, hedge, garden and grounds maintenance service based in Cork, Ireland. This policy explains how we collect, use and protect customer information.

1. Information we may collect

When you contact Carey Tree and Garden Services, we may collect:

• Your name
• Your phone number
• Your email address
• Your general location or job address
• Photos or videos you send of trees, hedges, gardens, grounds or access areas
• Details about the work you need priced or completed
• Messages sent by phone, email, WhatsApp or website enquiry

2. How we use your information

Your information may be used to:

• Reply to your enquiry
• Provide a quote or guide price
• Arrange a site visit
• Plan and complete agreed work
• Send invoices, receipts or job-related messages
• Keep records for business, insurance and tax purposes

3. Photos and videos

Customers may send photos or videos by WhatsApp, email or message to help price a job. These images are used to understand the work required, access, waste, machinery needs and safety considerations.

We will not knowingly publish customer photos publicly on the website, social media or advertising without permission.

4. Sharing information

Carey Tree and Garden Services does not sell customer information. Information may only be shared when necessary, for example:

• With an accountant or professional adviser
• With an insurer if required for a claim or job-related matter
• With a subcontractor or helper if required to complete agreed work
• Where required by law, Revenue, insurance or legal obligations

5. How long we keep information

Enquiry and job information may be kept for as long as reasonably needed for business records, tax records, insurance, customer service and legal obligations.

6. WhatsApp, phone and email

If you contact us using WhatsApp, phone or email, your information may also be processed by those services according to their own privacy policies. Customers should avoid sending unnecessary personal information in messages.

7. Website forms

The contact form on this website is designed to open an email from your own device. It does not store information in a website database.

8. Cookies and analytics

This website is a simple information website. At present, it does not use customer accounts, online payments or tracking-heavy systems.

If analytics or advertising tools are added in the future, this policy may be updated.

9. Your rights

You can contact Carey Tree and Garden Services to ask about personal information held about you, or to request correction or deletion where appropriate.

10. Policy updates

This privacy policy may be updated from time to time as the business or website develops.